Shipping policy

Last updated: 19 October 2026

This policy explains how Tabb processes and delivers orders. The delivery destinations, services, prices and current estimates available for your order are shown at checkout before you pay.

Where we deliver

We deliver only to destinations offered at checkout. If your destination is unavailable, we cannot accept an order for delivery there.

Order processing

After you place an order, we will send an order confirmation to the email address provided. A confirmation acknowledges that we have received your order; acceptance takes place as described in our Terms of Service.

When your order leaves our fulfilment process, we will send a dispatch confirmation where available. Orders are not normally processed on UK bank holidays. Delivery estimates shown at checkout or in dispatch communications are estimates unless we expressly agree a fixed date.

Delivery timing

We aim to deliver within the estimate shown at checkout. Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.

If delivery is materially delayed, contact hello@usetabb.com with your order number. Your rights and the available remedies will depend on the circumstances and applicable consumer law.

Delivery charges

Delivery charges are calculated and displayed at checkout before you place your order. Any free-delivery offer applies only when its stated conditions are met.

Addresses and failed delivery

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters fulfilment.

If a parcel is returned because the address was incorrect, incomplete or delivery was refused, we may ask you to pay the reasonable cost of redelivery, where permitted by law.

Damaged or missing parcels

If your parcel arrives damaged, or tracking indicates a problem, contact us promptly at hello@usetabb.com. Please keep the packaging and provide photographs where helpful so that we can investigate.

International orders

If international delivery is offered at checkout, import duties, taxes or customs charges may apply. Unless checkout expressly states otherwise, these charges are the recipient’s responsibility. Customs processes may affect delivery estimates.

Subscription deliveries

Where an eligible product is purchased on subscription, each recurring order is sent to the delivery address and using the delivery method associated with the subscription at the time it is processed. Update or cancel an eligible subscription before the next order is processed.

Contact

Email hello@usetabb.com and include your order number whenever possible.